Business Analyst
location: Dearborn, MI
This candidate will be responsible for solving dealer inventory issues and driving technical direction of the new inventory features. The candidate must communicate and work well in a team atmosphere to deliver quality solutions to complex business needs. The candidate needs to be able to support all aspects of the project lifecycle, including Behavior Driven Design and post-production support.
Essential Job Functions
- Ability to self-manage and prioritize work schedule per business needs
- Strong communication, facilitation and vendor management skills to interact with technical and non-technical stakeholders
- Understanding of software development lifecycle (SDLC) and methodologies like Agile or Scrum
- Understanding/experience with Dealer Inventory Systems
- Ability to communicate directly with end user (dealer) to explain technical solutions, workarounds, etc.
- Ability to prioritize issues with business effectively
- Ability to work flexible hours to support application launch and production outages if necessary
- Experience with gathering business requirements and generating creative IT solutions
- Excellent written and verbal communication skills
- Experience in automotive related work or industry, particularly dealer facing is a plus
- Three years' experience in writing SQL Queries
- Experience with cloud data platforms such as Azure
- Strong ability to analyze complex datasets and derive actionable insights
- Ability to create detailed technical documentation and reports
- Experienced in using project management skills such as Jira
Minimum Qualifications and Job Requirement:
- Must have bachelor's degree, preferably in a technology or business related area BA/BS
- 3-5 Years in related position/field
- 3+ years' experience with SQL database queries
- Automotive acumen
Other Responsibilities:
- Manage small feature requests within an Agile solution delivery process
- Author, maintain and manage technical product requirements
- Document discovery of necessary efforts, identify and monitor project risks
- Provide user level technical support of implemented products
- Manage scope change, feature requests and project related defect tickets
- Consult with business team to gather business needs and objectives
- Special ad-hoc requests for client's technology team
- Troubleshoot and own project issues from start to completion
- Provide dealer and user technical support/ troubleshoot and triage application issues and identify workarounds
- Create, modify and update training materials