Rate: $160-200K+Benefits

Location: Santa Clara, CA

The Customer Program Manager's Key Responsibilities:

  • Manage customer semiconductor switching projects and programs from initiation to completion, ensuring alignment with customer requirements and milestones.
  • Directly engage with customers to understand their needs, provide technical guidance, and address any concerns or issues in a timely manner.
  • Manage the customer interface with engineering groups and be responsible for quality deliveries in a timely manner while maintaining customer relationships, promoting new engagements, and driving them to smooth execution.
  • Drive continuous improvement initiatives to enhance project management processes and methodologies.
  • Make customer delivery tradeoffs, resolve internal and external conflicts, mitigate risks, and promote internal engineering processes to improve the customer experience.
  • Deliver compelling presentations and reports to communicate project status, milestones, and deliverables to customers, stakeholders, and senior management.
  • Bachelor's degree in computer science or Electronics Engineering with 10-15 years of related experience, or master's degree / PhD in Computer Science or Electronics Engineering with 5-10 years of experience.
  • Minimum of 7 years of experience in customer project/program management within the semiconductor industry.
  • At least 5 years of experience in direct management of multidisciplinary teams, including software and hardware professionals.
  • At least 5 years of experience and knowledge in networking and network switch products.
  • Proven track record of successful customer engagement and relationship management.
  • Excellent interpersonal skills with the ability to collaborate effectively across different teams and functions.
  • Outstanding communication and presentation skills, with the ability to convey technical concepts to both technical and non-technical audiences.
  • Independent and self-directed with the ability to prioritize and manage multiple tasks simultaneously.