Rate: $160-200K+Benefits
Location: Santa Clara, CA
The Customer Program Manager's Key Responsibilities:
- Manage customer semiconductor switching projects and programs from initiation to completion, ensuring alignment with customer requirements and milestones.
- Directly engage with customers to understand their needs, provide technical guidance, and address any concerns or issues in a timely manner.
- Manage the customer interface with engineering groups and be responsible for quality deliveries in a timely manner while maintaining customer relationships, promoting new engagements, and driving them to smooth execution.
- Drive continuous improvement initiatives to enhance project management processes and methodologies.
- Make customer delivery tradeoffs, resolve internal and external conflicts, mitigate risks, and promote internal engineering processes to improve the customer experience.
- Deliver compelling presentations and reports to communicate project status, milestones, and deliverables to customers, stakeholders, and senior management.
- Bachelor's degree in computer science or Electronics Engineering with 10-15 years of related experience, or master's degree / PhD in Computer Science or Electronics Engineering with 5-10 years of experience.
- Minimum of 7 years of experience in customer project/program management within the semiconductor industry.
- At least 5 years of experience in direct management of multidisciplinary teams, including software and hardware professionals.
- At least 5 years of experience and knowledge in networking and network switch products.
- Proven track record of successful customer engagement and relationship management.
- Excellent interpersonal skills with the ability to collaborate effectively across different teams and functions.
- Outstanding communication and presentation skills, with the ability to convey technical concepts to both technical and non-technical audiences.
- Independent and self-directed with the ability to prioritize and manage multiple tasks simultaneously.